Welcome to the Lensbooking.com website. The following Terms of Service govern your use of this website. PLEASE READ THESE TERMS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION THAT MAY AFFECT YOUR LEGAL RIGHTS, INCLUDING REQUIRING INDIVIDUAL ARBITRATION OF ANY POTENTIAL LEGAL DISPUTES BETWEEN YOU AND LENSBOOKING.COM AND WAIVING ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. By using, registering with, or shopping at the Lensbooking.com website, you accept these Terms, including this arbitration provision so please read them carefully

By using this Website, you affirm that you are able and legally competent to agree to and comply with these Terms. If you do not meet these requirements, you must not register for or purchase products from the Website.

If you do not agree to these Terms, then you may not use, register for or shop at this Website. If at any time you do not accept all of these Terms, you must immediately stop using the Website.


Please review our Privacy Policy, which also governs your visit to Lensbooking.com, to understand our privacy-related practices.

Not professional advice

Any information supplied through this Website or by any of our employees or agents, whether by telephone, e-mail, letter, facsimile, or another form of communication, is for informational purposes or general guidance and does not constitute medical or other professional advice. Health-related information provided through this Website is not a substitute for medical advice and it is important that you not make medical decisions without first consulting your physician or other healthcare professional. The receipt of any questions or feedback you submit to us does not create a professional relationship and does not create any privacy interests other than those described in our Privacy Policy.

The information presented on or through the Website is available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.

Electronic communications

When you visit Lensbooking.com or send e-mails to us, you are communicating with us electronically and are consenting to receive communications from us electronically regarding a purchase or response to a question or comment or because you have chosen to receive promotional, legal, or reminder emails about your contact lenses. We will communicate with you by e-mail or by posting notices on this Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Terms and Conditions

  • VISIQUE OPTICAL RETAIL SPECTACLES TRADING L.L.C maintains the www.lensbooking.com Website (“Site”).
  • “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
  • “Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”
  • ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’
  • ’The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency”.
  • ‘’We will not trade with or provide any services to OFAC and sanctioned countries’’
  • ‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’
  • ‘’Cardholder must retain a copy of transaction records and www.lensbooking.com  policies and rules’’
  • ‘’User is responsible for maintaining the confidentiality of his account’’

1 The validity of the General Conditions

All our offers, products, and services are based exclusively on the following General Terms and Conditions, even when accessed from outside the United Arab Emirates.

Terms and Conditions that deviate from or are contrary to these General Terms and Conditions will not be recognized by the seller and shall not apply.

2 Conclusion of Agreement

2.1 All goods displayed on Lensbooking.com (the ‘website’) including prices quoted are non-binding and subject to change. All prices quoted contain the statutory value-added tax of the United Arab Emirates. Upon customer request, we have integrated each customer countries taxes into the website Lensbooking.com. The shown tax covers all taxes charged during the import to the customer’s country.

2.2 Despite our greatest care not to do so, we are permitted and retain the right to make mistakes, such as typing errors, technical or color deviations, and/or price modifications. We are entitled to contest the declaration of acceptance as defined in clause 2.4 of this agreement in all such cases. We also assume no liability whatsoever as to the accuracy of the manufacturer’s description.

2.3 Once you (the “CustomeBuyer”) have ordered any of our products, you are legally bound to these terms and conditions and have made an offer to buy the goods ordered.

2.4 This (“Agreement”) becomes officially effective as soon as you have received our confirmation of your order.

2.5 If the agreement has been entered into, but we are unable to deliver the ordered articles within the near future despite congruent hedging transactions, we reserve the right to withdraw from the agreement. If we should establish that delivery of goods might be delayed for an unforeseeable amount of time, we will advise you of this fact and refund any payments already made by you.

3 Reservation of Ownership

3.1 All goods shall remain Lensbooking.com property until all your contractual obligations towards us have been fulfilled.

3.2 If you behave in any manner contrary to the terms of this agreement whatsoever, particularly by delaying payment, or by breach of agreement as stated in clause 3.1, we may without prejudice to our other rights, demand the immediate return of our property.

4 Placing an Order

4.1 If any goods ordered are not available, Lensbooking.com may offer you substitute products of equivalent quality and price. If we are unable to offer substitutes or you do not agree to accept such substitutes Lensbooking.com shall reimburse your payment within 10 days of the date Lensbooking.com receives your order.

4.2 Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment. You can view the status of your order in the Your Account section in Lensbooking.com

4.3 You confirm that to your acknowledgment, the contact lenses you order are of the correct power, desired color, and brand type.

5 Delivery, Shipping, and Passing of Risk

5.1 When you have submitted an order, you will receive an email from us acknowledging that we have received your order and confirming the details of your order, including the full shipping address and your order number. Once the order is ready to be dispatched, you will receive a shipment confirmation email with a tracking number.We deliver our Products to all Countries and mainly UAE. Shipping will be done by a third-party courier. Delivery within UAE shall be in 2-3 days , KSA and other GCC countries 5-7 days , outside GCC  14 days to 1 month depends on the country. UAE Delivery Fees will be free and Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location. Avoid any delivery delay by providing your full address along with your contact details.

5.2 We provide worldwide shipping,

5.3 Depending upon availability, all goods are dispatched as soon as possible. Should the requested item be out of stock, we will ensure that it is delivered as soon as possible (depending on whether the manufacturer has it in stock). Each delivery is accepted under reserve that we will be supplied in due time and form. Delivery time for custom or special orders may take up to 4-6 weeks.

5.4 Any delivery dates or periods agreed upon, as legally binding must be written.

5.5 In case of goods that cannot be delivered for reasons beyond our control, we will deem the agreement as having been fulfilled, if the items have been provided and the buyer notified. Delays due to cases of force majeure, disruption of transport or operative failures, strikes, shortage of raw materials and such can lead to a reasonable extension of the delivery time. If delays continue beyond 4 weeks after the conclusion of the agreement, then each party is legally entitled to withdraw from this agreement.

5.6 We are entitled to carry out partial deliveries at our own cost for any ordered items that are out of stock, in as far as this is deemed reasonable for the buyer.

5.7 Lensbooking.com shall bear the risk of any damage, theft, or loss of items during transport to the delivery address. This risk will be passed to the customer the moment he/she receives the delivery. Upon delivery, the customer should inspect the items to check for damage. If there is any damage, the product should not be used and should instead return as set out in the Returns Policy.

5.8 Should the content of the package be opened, damaged, or stolen, a replacement for the same product including prescription power as ordered according to the order confirmation will be provided after receiving a valid report from the courier company.

6 Information Concerning the Exercise of the Right of Withdrawal

6.1 You have the right to withdraw from this agreement within 14 days without giving any reason.

To exercise the right of withdrawal, you must inform us. 

6.2In the case of delivery of contact lenses and care products the consumer loses his right of withdrawal when unsealing the product.

6.3 Once we have received the returned merchandise in sealed condition, we will refund the original purchase, minus any outstanding payments the customer may owe us.

6.4 The customer will be responsible to pay for trackable shipment for return shipments. We reserve the right to charge for freight costs for the return shipment in case it is paid for by us.

6.5 In case of loss of a return shipment without tracking information, Lensbooking.com shall be free of any claim for the unsuccessful transportation of the returned products.

7 Shipping Costs of Cancelled Merchandise

The customer will be liable for the shipping costs of any unsuccessful delivery up to a maximum amount of 40 USD.

8 Warranty

8.1 Should the delivered merchandise be defective, or its warranted qualities flawed, or should it develop defects within the warranty period as a result of poor materials or faulty manufacturing, then we will either repair the items or provide you with a replacement of the exact item including prescription power as ordered according to the order confirmation will be provided after receiving a valid report from the courier company. We are permitted to make multiple reparations.

8.2 The warranty period begins with the date of delivery. Any damage must be reported within 10 days of the delivery of the item.

8.3 All claims must be made in writing by contacting us, and any defects communicated to us immediately as soon as they become apparent.

8.4 Upon discovery of any obvious deficiencies, and to prevent any further deterioration of the merchandise, you are obliged to inform us immediately. Failure to notify us of defects in good time will not influence our existing scope of a warranty. Defective merchandise must be returned to us for inspection in the same condition at the time that it was discovered as being faulty.

9 Limitation of Liability

We are exempt from being held liable for minor negligent breaches of duty as well as a bodily injury incurred during the wearing or insertion or removal of provided contact lenses, if they do not result in death, or any breach of the statutory implied terms as to the title of goods or claims according to the Product Liability Act. Furthermore, legal liability for breach of duties, which enables us to fulfill this agreement in the first place and in which the customer is entitled to trust, remains unaffected. The same applies to any breaches of duty by our vicarious agents. We accept no liability for incorrect use or improper handling of contact lenses supplied by Lensbooking.com

10 Prescription for USA Orders

Lensbooking.com provides contact lenses with Powers and Plano (non-powered contact lenses). If you are a US resident and wish to order a prescription contact lens with power, as per the FTCLCA (Fairness to Contact Lens Consumer Act), we need to verify your prescription before shipping your lenses. The verification can be done once you have placed your order, by filling in the Prescription Form. We reserve the right to contact your eye care provider regarding any issues with your prescription.

11 Payment

11.1 We reserve the right to specify which form of payment you may use. This applies in particular, to customers ordering for the first time, or orders where we have been unable to establish the buyer’s credit rating.

11.2 We are entitled to initially offset any payments you make against any outstanding claims you may still have.

11.3 For your part, you are only allowed to set-off costs, if your counterclaim is uncontested, or has been established as legally effective or expressly acknowledged in writing by us. You can only exercise your right of retention if your claim has resulted from the same contractual agreement.

11.4 You can choose the following methods of payment in accordance with clause 10.1:

Payment on delivery / Cash on delivery. Limited to orders within the GCC region: United Arab Emirates, Qatar, Oman, Kuwait, Bahrain, and Saudi Arabia.

11.5 Payments by credit card will be debited from your account after the declaration of acceptance has been transmitted.

12 Data Protection

All personal data will be handled confidentially in accordance with the relevant data protection laws. Detailed information can be found on our website Lensbooking.com

13 Specific Information Regarding the Purchase of Contact Lenses

When ordering please pay special attention to the following information, as we only deliver contact lenses under the following conditions:

13.1 The contact lens specification transmitted in your order is valid and corresponds to the most recent fitting carried out by a registered optician or ophthalmic medical practitioner and is no more than one year old. Optimal use of contact lenses is assured if the wearer is familiar with the care and handling of contact lenses and regularly takes part in the necessary ophthalmological examinations, to prevent any damage to his or her eyes.

13.2 We explicitly request that contact lens wearers should have their eyes examined at least every six months. If the wearer has changed their brand, he or she should have the fit checked carefully by an ophthalmologist or a contact lens specialist. Regarding risks and side effects, please consult an ophthalmologist or contact lens specialist and make sure you read the information enclosed in the package.

13.3 The respective manufacturer is exclusively responsible for the compatibility of the delivered products. Merchandise is delivered in the manufacturer’s original, unopened factory packaging. We accept no liability for incorrect use or improper handling. The stated shelf-life of contact lenses is based on the average amount of time that they would be worn. In order to ensure the good health of your eyes, we suggest that the recommended wearing period must not be exceeded. Should you develop any form of ocular irritation, please remove the contact lenses immediately and contact an ophthalmologist or eye specialist.

14 Place of Fulfillment

The place of fulfillment is the head office of Lensbooking.com The law of the United Arab Emirates applies exclusively to all legal relationships between the seller and the buyer and excludes the UN Sales Law.

15 Place of Jurisdiction, Severability Clause

15.1 If a buyer is a trader as defined by the UAE commercial law, a legal entity under public law, or a special fund under public law. Then the seller’s place of business shall be the agreed place of jurisdiction. The same applies if the customer has no general place of jurisdiction or no fixed residence in the UAE, or if his or her usual domicile is unknown at the time of filing an action.

15.2 If any of the provisions of this agreement become invalid or are declared null and void, then this will not affect the validity and enforceability of the remaining provisions, which shall remain in full force and effect. Valid, enforceable provisions that most closely match the intent of the original provisions will replace invalid or unenforceable provisions.

We hope this has answered all open questions about purchasing any products from Lensbooking.com

If you have any comments or concerns about material, which appears on our Website, please contact us.